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8/10 because it can be slow starting up and takes a little while to get used too but once you find the shortcuts you will love this phone. The pearl is one of the smallest smart phones out there and is very fun to type with and it only takes a few days to get used to it and get fast. The screen is a nice size and has many options, it has a nice media player and support for 2gb micro sd card that is behind the battery.
Sometimes it doesn't work at all.What a P.O.S.The only pro about this phone is that the calendar and contacts sync with my Mac OS.To add insult to injury, T Mobile customer service sucks 8@.5. Tech support takes hours.
And tech support rarely helps (because of the a55/elbow thing).I thought I hated Cingular/AT&T customer service until I switched to T Mobile. Literlly.
1.0 out of 5 stars P.O.S., March 15, 2009By anonymous - See all my reviewsThe pearl is one of the, if not the worst, cell phones I have owned in 10 years.Within the first few months:-the trackball was working inconsistently-the red call-end/power button functioned only half the time-the headphone jack stopped working consistently. God forbid you experience a real problem--half of them don't know their a55 from their elbow.
At least at Cingular they don't put on a compassionate facade then dispense crappy service, they just cut straight to the crappy service. It takes 10 seconds for the phone to recognize that a headset is plugged it, which sucks when you're in the middle of a call.
They only get good reviews because they sound cheerful on the phone and act like they care.
My phone at exactly 1 year and 3 days experienced several failures, these include: 1) volume increase button failed (No s/w way to control.)., basically every time I accidentally decrease the volume I have more and more difficult time hearing and eventually will not be able to use the phone. Reception to others calling is terrible.We are going to buy i-phones with expectations of better hardware. Both my husband and I bought one of these.
3) Can't hear out of phone when phone is against your ear for listening (my husbands phone only). I have found out that others around my job who have or had this version of the blackberry (8100) experienced similar problems. My husbands phone is down to speaker phone only.
This is the worst piece of hardware I have bought. 2) ear jack no longer works (this is also happening to my husbands phone) Now I can not use the mp3 features, no more music.
Both have hardware failures. The speaker phone has one bar left and is completely useless now.
This unit was under a year old. There are many better options and a whole lot less stress. I have two Blackberry devices on my plan. This the charging mechanism for the device and when it goes, it is gone. Don't waste your money on any blackberry (even the storm). After being without a phone for over a month, I finally get it back NOT repaired stating customer abuse. There are 50 pages on google on the USB failing.
Setup is a pain and almost unmanageable for a novice. The operating system on the blackberry is the most poorly designed I have ever seen.
Good luck getting anything fixed under warranty. Blackberry has the arrogant mentality that they are the only game in town.
The 8100 and the 8130 and both have had the USB connections break. The Blackberry USB is just poorly designed.
Prediction: BB=chapter 11 three years. I didn't buy insurance on the 8100 thinking there was a year warranty.
They then charged me $55.
Now it randomly shuts off when I make a call longer than 6 minutes, Going in the garbage can when my NEw E71 comes.can't wait to throw this junk away.I'm done with american phones. I only had this phone for a year and experienced soo many problems with it. From numerous dropped calls, battery life only last 1 day if u use the internet alot or listen to music, not receiving numerous text messages, I guess there is some kind of miscommunication btw blackberries network and Tmobile, needed to replace the track ball twice and the battery once and my phone still has problems.
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